Returns & Exchanges Policy
Eligible Ready to Ship Items
A size exchange or store-credit return may be requested within 14 days of delivery for an eligible ready-to-ship item. The item must be unworn, unwashed, unaltered, free of odor, and returned in its original condition. Approval is required before mailing any return.
Final Sale Items
Made-to-order pieces, torched pieces, discounted items, gift cards, and items marked final sale cannot be returned or exchanged unless the wrong item was sent or the item arrived damaged. Natural differences in hand distressing or torch placement are not defects.
Exchanges
Exchanges depend on available inventory and are not guaranteed. If the requested size is unavailable, approved customers will receive store credit. Customers are responsible for return shipping unless 3rd World Enterprise sent the wrong item or confirmed a manufacturing defect.
Damaged or Incorrect Items
Report an incorrect or damaged item within 5 days of delivery by emailing support@3rdworldent.com. Include the order number and clear photographs of the item and original packaging. Do not wear, wash, or alter the item while the claim is being reviewed.
Order Changes & Cancellations
Change or cancellation requests must be sent within 12 hours of purchase. Requests are handled when possible but cannot be guaranteed after processing or hand-finishing begins.
Shipping & Approved Refunds
Original shipping charges are not refundable. If a refund to the original payment method is specifically approved for a damaged, incorrect, or unavailable item, processing by the bank or payment provider may take an additional 5 to 10 business days.
Garment Care Protocol
Industrial wash instructions for longevity of handcrafted finishes:
- 01. Turn garment inside out before washing.
- 02. Use cold water with mild detergent only.
- 03. Hand wash torched pieces to preserve treatment integrity.
- 04. Do NOT bleach under any condition.
- 05. Air dry naturally. Never machine tumble high heat.
- 06. Do NOT iron directly over graphics or distress areas.
Intentional Finish Notice
// CRITICAL ARCHIVAL NOTICE:
Every distressed and torched garment is finished individually. Openings, fraying, fading, and torch placement will vary slightly. These differences are intentional and make each piece unique.Frequently Asked Questions
How do the shirts fit?
Unisex oversized, drop-shoulder fit. If you prefer a tailored or closer standard silhouette, we recommend sizing down one full size. Refer to individual drop product measurements on product drop pages.
What sizes are available?
Standard releases feature sizes S, M, L, XL. Extended custom sizing or bespoke alterations are available only during specialized private archive drops.
Will my distressed or torched piece look exactly like the photo?
No two hand-finished pieces are identical. Because each item undergoes an artisan manual torching, washing, and distressing run, unique variations in tone, singe placement, and thread exposure are signature qualities of 3rd World ENT manufacturing.
Can I return or exchange an item?
14-day window for ready-to-ship items only. Torched pieces, made-to-order, and sale items remain strictly final sale unless defective upon unboxing. Approval from our concierge support team is mandated prior to dispatch.
NEED DIRECT ASSISTANCE?
For claims, size exchanges on ready-to-ship inventory, or order inquiries, reach out to our client services. Provide order ID and tracking data for immediate clearance.